1. Try before buying
The Free version is available to test the editor workflow, system compatibility and export behaviour before purchasing Lifetime.
2. Right of withdrawal
Where consumer law provides a cooling-off period, including the 14-day period generally available for EU distance contracts, you may withdraw within that period unless a lawful digital-content exception applies. Regional rights may be longer or different.
3. Immediate digital access
If Lifetime access is supplied immediately, the checkout must obtain any express consent and acknowledgement required by applicable law before access begins. In regions where the right of withdrawal can be lost after digital supply starts, it is lost only when all legal conditions are satisfied. This does not remove remedies for defective or non-conforming service.
4. Requesting support or a refund
Contact support@vizbeat.app from the purchasing account and provide the PayPal transaction reference, purchase date and a short description. Never send your password or full card details. A request will be assessed under applicable law, this policy and the facts of the transaction.
5. Timing and payment method
An approved refund will be sent through the original payment route where possible. Any statutory deadline applies; where EU withdrawal rules apply, reimbursement is generally due no later than 14 days after valid notice, subject to lawful conditions. Bank, PayPal and currency-conversion processing can affect when funds appear.
6. Technical or duplicate purchases
If access is missing, a payment was duplicated, or a serious technical problem prevents the purchased features from working, support will investigate the account, transaction and diagnostic information. Troubleshooting does not remove mandatory legal remedies.
7. Access after refund
When a refund is completed, the related Lifetime entitlement may be removed and the account returned to Free. Projects remain local, but future exports use the features available to the account.
8. PayPal disputes
PayPal's buyer-protection and dispute processes are separate from this policy and are decided by PayPal under its rules. Contacting VizBeat first may allow an account or delivery problem to be resolved more quickly, but it does not remove a right to use a payment-provider or statutory remedy.