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Use email only as a fallback if the request form cannot be sent. Include your VizBeat and Windows versions.
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Answers that get you back to the project.
Start with the most common questions about projects, media, export and access. If the issue is specific to your computer, send us the details and we will take it from there.
Getting startedWhere should I begin?+
Add an MP3 or WAV, choose a blank project or a template, then build the composition one layer at a time. The editor keeps the canvas, properties and timeline in the same workspace.
Getting startedDoes VizBeat require an internet connection?+
Core editing uses local media on your computer. An internet connection is needed for account access, online catalog content, notifications and updates.
ProjectsWhere are project files saved?+
You choose the project folder in the application settings. VizBeat projects use the .vizbeat extension and reference the original local media files.
ProjectsWhat happens when a media file is moved?+
VizBeat will ask you to locate the missing file. Relinking the source restores the layer without rebuilding the project.
ExportWhy is the first export slower?+
VizBeat prepares the scene, checks the media and initializes the available encoder before writing frames. Longer or more complex projects can take additional preparation time.
ExportWhich export options are available?+
The editor supports landscape, portrait and square formats, multiple frame rates and resolution choices. Free exports up to 1080p with the VizBeat watermark; Lifetime unlocks up to 4K without it.
AccountDo I need a license key?+
No. VizBeat uses your account. Sign in with your email and password, and the server returns the correct Free or Lifetime access level.
AccountHow many computers can use one account?+
The account screen shows the supported device limit and active computers. An old device can be deactivated before signing in on a new one.
TemplatesCan I edit an official template?+
Yes. A template creates normal editable layers. Replace its media, move elements, change colors and keep only the structure you need.
TemplatesCan users exchange their own templates?+
VizBeat can export and import user template files. Official server collections remain separate from personal templates.
PrivacyDoes VizBeat upload my music?+
The desktop editor references the original media on your computer. It does not upload the track merely because you add it to a project.
PrivacyWhat should I include in a bug report?+
Include the VizBeat version, Windows version, the action that triggered the issue and any diagnostic code shown by the application. Do not attach private media unless support specifically asks for it.
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Follow product updates, new templates and announcements. The channel will also become a place for creators to exchange ideas and share their work.